8mbete Privacy Policy

Account Management and Service Delivery

We use your identity and contact data to create and maintain your 8mbete account, verify your identity, process deposits and withdrawals in Bangladeshi Taka via bKash, Nagad, Rocket, and bank transfer, and to provide you with access to all platform features including casino games, sports betting, and promotions.

Security and Fraud Prevention

Technical and usage data, combined with financial transaction records, is analysed to detect and prevent fraudulent activity, money laundering, account takeover attempts, bonus abuse, and other prohibited conduct. IP addresses and device fingerprints are used to enforce our one-account-per-player policy and to identify suspicious login patterns.

Legal and Regulatory Compliance

8mbete may be required to retain and process your personal data in order to comply with applicable anti-money laundering obligations, to respond to lawful requests from competent authorities, and to fulfil our obligations under the platform's operational framework. We retain transaction records and identity verification documents for a minimum period of five years from the date of your last transaction.

Responsible Gaming

Gaming and financial data is used to monitor player behaviour for indicators of problem gambling, including unusually rapid deposit sequences, large single-session losses, and self-exclusion breach attempts. This processing is carried out in the interest of player welfare and is integral to our Responsible Gaming commitments. See our Responsible Gaming page for full details.

Marketing Communications

With your explicit consent at registration, we may use your contact data (email address and mobile number) to send you promotional communications about new games, bonus offers, seasonal promotions (including BPL cricket season, Eid, and Pohela Boishakh offers), and platform updates. You may withdraw this consent at any time by contacting [email protected] or by following the unsubscribe instructions included in any marketing message. Withdrawal of marketing consent does not affect your account or any transactional communications.

Platform Improvement

Aggregated and anonymised usage data (from which no individual can be identified) is used to analyse platform performance, identify popular games and features, improve user experience design, and inform product development decisions. This processing does not involve your personal data in an identifiable form.

Game and Technology Providers

To deliver our full game library, we share session identifiers and account references with our game software providers, including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi. These providers receive only the minimum data necessary to authenticate your session and record game outcomes. They are contractually prohibited from using this data for their own marketing purposes.

Payment Processors

To process deposits and withdrawals, we share your payment method identifiers (bKash number, Nagad account, bank reference) and transaction amounts with the relevant payment processor. These partners process your data solely for the purpose of executing the requested transaction and are bound by their own data protection obligations.

Legal Authorities

We may disclose personal data to law enforcement agencies, courts, or other competent authorities if required to do so by applicable law, court order, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of 8mbete, our players, or the general public.

Business Transfers

In the event that 8mbete undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will take reasonable steps to ensure that any acquiring party agrees to process your data in a manner consistent with this Policy.

What Cookies We Use

8mbete uses the following categories of cookies on the platform:

• Essential cookies: Required for core functionality including login session management, security token validation, and fraud detection. These cannot be disabled without breaking the platform.
• Preference cookies: Store your language preference, display settings, and game filter selections to personalise your experience between sessions.
• Analytics cookies: Collect anonymised data about how visitors use the platform, which pages are visited most often, and where errors occur. This data is used only to improve platform performance.

Managing Cookies

You may configure your browser to refuse non-essential cookies or to alert you when cookies are being set. Note that disabling essential cookies will prevent you from logging into your 8mbete account and using the platform. Instructions for managing cookies vary by browser; please refer to your browser's help documentation for guidance.

Retention Periods

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. Our standard retention periods are as follows:

• Active account data: retained for the lifetime of your account plus five years after closure.
• Identity verification (KYC) documents: retained for five years from the date of your last transaction.
• Financial transaction records: retained for seven years for anti-money laundering compliance purposes.
• Technical and usage logs: retained for twelve months on a rolling basis, then anonymised or deleted.
• Marketing consent records: retained for three years after the most recent marketing interaction or until consent is withdrawn, whichever comes first.

Deletion After Retention Period

Once the applicable retention period has expired, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual. We conduct periodic data audits to ensure compliance with our retention schedule.

Right of Access

You may request a copy of all personal data that 8mbete holds about you. We will provide this in a clear, readable format. Identity verification may be required before we release the data to ensure we do not disclose it to the wrong person.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Where we are satisfied with the correction request, we will update your records without undue delay.

Right to Erasure

You may request deletion of your personal data where: the data is no longer necessary for the purposes for which it was collected; you withdraw consent and no other legal basis for processing exists; or the data has been unlawfully processed. Note that we may be required to retain certain data for legal compliance purposes even after an erasure request, in which case we will explain the specific reason for retention.

Right to Restrict Processing

You may request that we restrict processing of your personal data in certain circumstances, for example while we investigate the accuracy of data you have disputed, or where processing is unlawful but you prefer restriction over deletion.

Right to Withdraw Marketing Consent

Where data processing is based on your consent (specifically, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal, nor does it affect processing carried out on other legal bases such as contract performance or legal obligation.

Technical Safeguards

8mbete implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, and regular third-party security assessments of our platform infrastructure.

Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, 8mbete will take immediate containment action, conduct a full internal investigation, and notify affected players at the email address registered to their account as soon as practicable. We will provide details of the nature of the breach, the categories of data affected, and the steps we have taken or intend to take to address it.

Your Role in Security

The security of your account also depends on actions you take. You are responsible for maintaining the confidentiality of your 8mbete login credentials, keeping your registered email address and mobile number up to date, and notifying us immediately at [email protected] if you suspect unauthorised access to your account. 8mbete will never ask for your password via email, SMS, or live chat.

No Data Collection from Minors

The 8mbete platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under this age. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe a minor has provided data to 8mbete, please contact us without delay at [email protected].

Policy Updates

8mbete may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. Where changes are significant, we will additionally notify registered players by email at their registered address. Continued use of the 8mbete platform after the effective date of any revision constitutes your acknowledgement of the updated Policy.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8mbete handles your personal data, please contact our privacy team at [email protected] with the subject line "Privacy Enquiry". We are committed to resolving all privacy-related enquiries promptly and transparently.